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Customer Service Executive
Full Time – Colombo 03 – LKR 45,000 – 60,000/Month – WFH 3 days
Expectation/Job Role
- Maintain a quick response rate to customer inquiries via calls + social media + live chat.Navigate & direct customers on placing online orders.
- Update customers on restocks & offers.Maintain the Loyalty Customer Database & related activities.
- Handle customer complaints promptly & effectively.
- Communicate with internal parties to ensure smooth customer service.
- Be on call during store operating hours including weekends, except on Monday.
Desired Candidate Profile
- 2+ years’ experience in direct-to-consumer support.Prior experience in Fashion/Beauty industries will be an added advantage.
- Exceptional communication skills in English & Sinhalese.
- Ability to multi task with accuracy.
- Loves to learn & grow in multiple product/process improvements as opposed to a repetitive nature.
- An outgoing personality fit for upselling & great customer relationship management.
- Ability to commute to & from work – (Colombo 07)
Perks & Benefits
- Minimum renumeration of 540,000 - 720,000 per Annum.Additional quarterly bonuses & incentives available.
- Flexible working schedule with upto 3 days of work from home.
- Amazing start up environment with opportunity to grow into other areas of business.
- Purchasing Benefits.
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Operations & Administration Executive
Full Time – Colombo 03 – LKR 50,000 – 65,000/Month
Expectation / Role
- Ensure operational workflows between channels are facilitated & ongoing.
- Work with the management to improve operational processes within departments & suppliers.
- Monitoring the operational performance of both internal and external service providers
- Maintain data & reports related to various activities across the organization.
- Manage contract-related activities on time & on an ongoing basis.
- Working with the finance team closely and assisting to manage the monthly invoicing cycle.
- Assisting the finance & operations team with other administrative activities.
Desired Candidate Profile
- A degree / higher diploma in Business Management / Operations.
- Excellent communication skills in both English and Sinhala.
- 2+ years of work experience in the Operations/Administration fields.
- Good knowledge of Microsoft Office applications.
- Any qualification in finance will be an added advantage.
Perks and benefits
- Minimum remuneration of Rs.600,000 – Rs.780,000 per Annum.
- Modern and flexible working environment.
- Purchasing Benefits.
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Pattern Maker
Full Time – Colombo 03 – LKR 65,000 – 80,000/Month
Expectation / Role
- Review and interpret the design sketches.
- Ability to choose feasible designs from the pool of sketches to conduct the sampling process.
- Checking the accuracy of the sample pattern.
- Conduct factory visits and maintain communications with the factory.
- Be able to work with the sample machine operators at various stages throughout the product development process.
- Advise on the correct construction and finishing techniques to use on the garments.
- Make sure that the sample garment maintains the look and style of the original design.
- Check the fit and appearance of the sample.
- Modify sample garments and patterns to meet manufacturing limitations and contend to manufacturing issues in relation to different patterns.
- Should be able to deliver within set deadlines.
Desired Candidate Profile
- Proficiency in systematic pattern making. (Tuka, Gerber & Lectra).
- Proficiency in pattern grading & marker making.
- Minimum of 2 - 3 years of prior experience in women's silhouettes.
- Ability to commute to work (Colombo 03).
Perks and benefits
- Minimum remuneration of Rs.780,000 – Rs.960,000 per Annum.
- Additional annual bonuses & incentives.
- Opportunity to grow within a sustainable fashion start up.
- Purchasing Benefits.
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Sales Assistant (Male & Female) – Fashion
Full Time – Colombo 03 & Colombo 01 – LKR 40,000 – 60,000/Month
Expectation/Job Role
- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store condition and visual merchandising standards.
- Maintain a fully stocked store.
- Ascertain customers’ needs and wants.
- Recommend and display items that match customer needs.
- Welcome and greet customers.
- Manage point-of-sale processes.
- Actively involve in the receiving of new shipments.
- Keep up to date with product information & accurately describe product features and benefits.
- Follow all company policies and procedures.
Desired Candidate Profile
- Proven working experience in fashion retail sales in the Women’s category (Minimum 3 years).
- Great understanding of sales principles and customer service practices.
- Proficiency in English.Solid communication and interpersonal skills.
- Customer service oriented.Friendly, helpful, confident and engaging personality.GCE A/L or equivalent passed.
- Ability to commute to work (Colombo 03 or Colombo 01).
- Ability to work Weekends.
Perks & Benefits
- Minimum renumeration of 520,000 - 720,000 per Annum.
- Commission upon achieving individual & team sales targets.
- Transport Allowance.
- Additional seasonal bonuses & incentives.
- Shifts of 10.00 AM – 7.30 PM or 12.00 PM – 10.00PM6 days of leave per month.
- Purchasing Benefits.
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Senior Marketing Executive
Full Time – Colombo 07 – LKR 120,000 – 150,000/Month
Expectation/Job Role
- Support & Assist the Head of Marketing in the formulation & implementation of marketing strategies for the brand.
- Effectively project manage assigned marketing campaigns in their entirety - from planning through to tracking and reporting on return on investment.
- Act as a point of escalation for queries from the marketing team and other colleagues.
- Liaise and build relationships with internal and external stakeholders, eg. Department Heads, Channel Partners, Agency partners & Customers.
- Carry out research on market trends, market opportunity, competitor and target customer analysis to inform future value propositions.
- Contribute to the strategic process/thinking, suggesting new service offerings improvements etc.Keep abreast of new and emerging marketing techniques and new channels.
Desired Candidate Profile
- 3-5 years previous relevant marketing experience from a dynamic, digital & innovative environment.
- Exposure in Fashion category/Fashion marketing will be advantageous.
- Previous exposure in project management.
- Creative & visionary thinker with a strong foundation of strategic implementation.
- Committed to professional development and demonstrate a growth mindset.
- Excellent communicator with proficiency in English.
- A Degree or Professional Qualification in Marketing.
Perks & Benefits
- Minimum renumeration of 1.4Mn – 1.9Mn per Annum.
- Ability to see your creative vision come to life in a start-up environment.
- Annual Bonuses & Incentives.Purchasing Benefits.
- Be a part of a disruptive brand pioneering sustainability in the Sri Lankan fashion industry.
- Opportunity to grow within the company off a traditional path.
- Ability to lead & mentor a junior team.
- Purchasing Benefits.
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Content Marketing Associate
Full Time – Colombo 07 – LKR 50,000 – 65,000/Month
Expectation/Job Role
- Create & edit engaging content for website, social media accounts and similar.
- Communicate the brand story to the target audience.Brainstorm and conduct research.
- Keep track of content’s performance across all channels contribute to the publication and strategy of social media with the Senior Marketing Team.
- Being part of the final review cycle and checking content for format errors, spelling, and grammar.
- Be UpToDate on digital ecosystem changes, industry news & benchmark players.
Desired Candidate Profile
- Bachelor’s degree in Marketing, Communications or related field.Detail-oriented with the ability to prioritize tasks.
- Exceptional communication skills.
- Familiar with inbound marketing, social media, and Search Engine Optimization.Prior Exposure to content creation.
- Prior experience in email marketing, graphic design, content writing, video editing, and similar.
- Basic understanding of Photoshop, content management systems (such as WordPress), Google Analytics, and Google AdwordsAbility to commute to work (Colombo 07).
Perks & Benefits
- Minimum renumeration of 600,000 – 780,000 per Annum.
- Ability to see your creative vision come to life in a start-up environment.
- Be a part of a disruptive brand pioneering sustainability in the Sri Lankan fashion industry.
- Opportunity to grow within the company off a traditional path.
- Purchasing Benefits.
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