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 Customer Service Executive

Full Time – Colombo 03 – LKR 45,000 – 60,000/Month – WFH 3 days

Expectation/Job Role

  • Maintain a quick response rate to customer inquiries via calls + social media + live chat. Navigate & direct customers on placing online orders.
  • Update customers on restocks & offers. Maintain the Loyalty Customer Database & related activities.
  • Handle customer complaints promptly & effectively.
  • Communicate with internal parties to ensure smooth customer service.
  • Be on call during store operating hours including weekends, except on Monday.

     

 Desired Candidate Profile

  • 2+ years’ experience in direct-to-consumer support. Prior experience in Fashion/Beauty industries will be an added advantage.
  • Exceptional communication skills in English & Sinhalese.
  • Ability to multi task with accuracy.
  • Loves to learn & grow in multiple product/process improvements as opposed to a repetitive nature.
  • An outgoing personality fit for upselling & great customer relationship management. 
  • Ability to commute to & from work – (Colombo 07)

 Perks & Benefits

  • Minimum remuneration of 540,000 - 720,000 per Annum. Additional quarterly bonuses & incentives available.
  • Flexible working schedule with upto 3 days of work from home.
  • Amazing start up environment with opportunity to grow into other areas of business.
  • Purchasing Benefits.

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    Administration  Operations & Administration Executive 

    Full Time – Colombo 03 – LKR 50,000 – 65,000/Month

    Expectation / Role

    • Ensure operational workflows between channels are facilitated & ongoing.
    • Work with the management to improve operational processes within departments & suppliers.
    • Monitoring the operational performance of both internal and external service providers
    • Maintain data & reports related to various activities across the organization.
    • Manage contract-related activities on time & on an ongoing basis.
    • Working with the finance team closely and assisting to manage the monthly invoicing cycle.
    • Assisting the finance & operations team with other administrative activities.

     

    Desired Candidate Profile

    • A degree / higher diploma in Business Management / Operations.
    • Excellent communication skills in both English and Sinhala.
    • 2+ years of work experience in the Operations/Administration fields.
    • Good knowledge of Microsoft Office applications.
    • Any qualification in finance will be an added advantage.

    Perks and benefits

    • Minimum remuneration of Rs.600,000 – Rs.780,000 per Annum.
    • Modern and flexible working environment.
    • Purchasing Benefits.

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    Pattern Pattern Maker  

    Full Time – Colombo 03 – LKR 65,000 – 80,000/Month

    Expectation / Role

    • Review and interpret the design sketches.
    • Ability to choose feasible designs from the pool of sketches to conduct the sampling process.
    • Checking the accuracy of the sample pattern.
    • Conduct factory visits and maintain communications with the factory.
    • Be able to work with the sample machine operators at various stages throughout the product development process.
    • Advise on the correct construction and finishing techniques to use on the garments.
    • Make sure that the sample garment maintains the look and style of the original design.
    • Check the fit and appearance of the sample.
    • Modify sample garments and patterns to meet manufacturing limitations and contend to manufacturing issues in relation to different patterns.
    • Should be able to deliver within set deadlines.

    Desired Candidate Profile

    • Proficiency in systematic pattern making. (Tuka, Gerber & Lectra).
    • Proficiency in pattern grading & marker making.
    • Minimum of 2 - 3 years of prior experience in women's silhouettes.
    • Ability to commute to work (Colombo 03).

    Perks and benefits

    • Minimum remuneration of Rs.780,000 – Rs.960,000 per Annum.
    • Additional annual bonuses & incentives.
    • Opportunity to grow within a sustainable fashion start up.
    • Purchasing Benefits.

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     Sales Assistant (Male & Female) – Fashion

    Full Time – Colombo 03 & Colombo 01 – LKR 40,000 – 60,000/Month

    Expectation/Job Role

    • Ensure high levels of customer satisfaction through excellent sales service.
    • Maintain outstanding store condition and visual merchandising standards.
    • Maintain a fully stocked store.
    • Ascertain customers’ needs and wants.
    • Recommend and display items that match customer needs.
    • Welcome and greet customers.
    • Manage point-of-sale processes.
    • Actively involve in the receiving of new shipments.
    • Keep up to date with product information & accurately describe product features and benefits.
    • Follow all company policies and procedures.

     Desired Candidate Profile

    • Proven working experience in fashion retail sales in the Women’s category (Minimum 3 years).
    • Great understanding of sales principles and customer service practices.
    • Proficiency in English.Solid communication and interpersonal skills.
    • Customer service oriented.Friendly, helpful, confident and engaging personality.GCE A/L or equivalent passed.
    • Ability to commute to work (Colombo 03 or Colombo 01).
    • Ability to work Weekends.

     Perks & Benefits

    • Minimum renumeration of 520,000 - 720,000 per Annum.
    • Commission upon achieving individual & team sales targets.
    • Transport Allowance.
    • Additional seasonal bonuses & incentives.
    • Shifts of 10.00 AM – 7.30 PM or 12.00 PM – 10.00PM, 6 days of leave per month.
    • Purchasing Benefits.

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    Senior Marketing Executive 

    Full Time – Colombo 07 – LKR 120,000 – 150,000/Month

    Expectation/Job Role

    • Support & Assist the Head of Marketing in the formulation & implementation of marketing strategies for the brand. 
    • Effectively project manage assigned marketing campaigns in their entirety - from planning through to tracking and reporting on return on investment.
    • Act as a point of escalation for queries from the marketing team and other colleagues.
    • Liaise and build relationships with internal and external stakeholders, eg. Department Heads, Channel Partners, Agency partners & Customers.
    • Carry out research on market trends, market opportunity, competitor and target customer analysis to inform future value propositions.
    • Contribute to the strategic process/thinking, suggesting new service offerings improvements etc. Keep abreast of new and emerging marketing techniques and new channels.

     Desired Candidate Profile

    • 3-5 years previous relevant marketing experience from a dynamic, digital & innovative environment.
    • Exposure in Fashion category/Fashion marketing will be advantageous.
    • Previous exposure in project management.
    • Creative & visionary thinker with a strong foundation of strategic implementation.
    • Committed to professional development and demonstrate a growth mindset.
    • Excellent communicator with proficiency in English.
    • A Degree or Professional Qualification in Marketing.

     Perks & Benefits

    • Minimum renumeration of 1.4Mn – 1.9Mn per Annum.
    • Ability to see your creative vision come to life in a start-up environment.
    • Annual Bonuses & Incentives.Purchasing Benefits.
    • Be a part of a disruptive brand pioneering sustainability in the Sri Lankan fashion industry.
    • Opportunity to grow within the company off a traditional path.
    • Ability to lead & mentor a junior team. 
    • Purchasing Benefits.

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     Content Marketing Associate

    Full Time – Colombo 07 – LKR 50,000 – 65,000/Month

    Expectation/Job Role

    • Create & edit engaging content for website, social media accounts and similar.
    • Communicate the brand story to the target audience.Brainstorm and conduct research.
    • Keep track of content’s performance across all channels contribute to the publication and strategy of social media with the Senior Marketing Team.
    • Being part of the final review cycle and checking content for format errors, spelling, and grammar.
    • Be UpToDate on digital ecosystem changes, industry news & benchmark players.

     Desired Candidate Profile

    • Bachelor’s degree in Marketing, Communications or related field.Detail-oriented with the ability to prioritize tasks.
    • Exceptional communication skills.
    • Familiar with inbound marketing, social media, and Search Engine Optimization.Prior Exposure to content creation.
    • Prior experience in email marketing, graphic design, content writing, video editing, and similar.
    • Basic understanding of Photoshop, content management systems (such as WordPress), Google Analytics, and Google AdwordsAbility to commute to work (Colombo 07).

     Perks & Benefits

    • Minimum remuneration of 600,000 – 780,000 per Annum.
    • Ability to see your creative vision come to life in a start-up environment.
    • Be a part of a disruptive brand pioneering sustainability in the Sri Lankan fashion industry.
    • Opportunity to grow within the company off a traditional path.
    • Purchasing Benefits.

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