Clearance sale upto 80% Off on over 100 styles! Enjoy Free Delivery for orders over Rs.10,000 | Islandwide Delivery - Rs.350

Exchanges & Return Policy

Returns, Exchanges & Delivery Policy

Clothing – In-Store Purchases

Returns for full-price, unworn and unaltered items, with tags intact and the original bill, are accepted within 7 days of purchase.

Items may be exchanged at Absolute owned physical stores:

  • One Galle Face Mall – 43 : Level 02, Colombo 01

Exchanges are accommodated once only.

No refunds or credit notes will be issued for change-of-mind returns or exchanges on in-store purchases.

Discounted / Promotional Items

All discounted, sale and promotional items are final sale and are not eligible for returns, refunds or exchanges.

Jewelry

Jewelry is not eligible for returns or refunds, whether purchased online or in-store.

For jewelry with sizing, size changes may be arranged for online orders, with delivery charges borne by the customer.

Tags must remain intact.

Requests must be made within 2 days of receipt by emailing sales@absolutebasics.lk.

Clothing – Online Purchases

Online clothing purchases may be exchanged within 7 days of delivery, provided the item is:

  • Full price

  • Unworn and unused

  • Unaltered

  • In its original condition

  • With all original tags intact

Discounted, sale and promotional items are not eligible for exchange.

Online exchanges are available through either of the following options:

1. Return to our Warehouse

Customers may send the item to our designated warehouse address for inspection and exchange processing.

The customer is responsible for the cost of sending the item to us.

Once the item is received, our team will inspect it and confirm whether the exchange can be accommodated.

Address - CIS Garments, 100/C, Pragathi Lane, N:H:S, Kiribathgoda, 11600.

https://share.google/nXwam3yPrQfiG88kn 

Contact - 0777 036 710

Absolute Basics reserves the right to refuse an exchange if the item does not meet the exchange conditions outlined above.

2. Exchange at a Physical Store

Customers may bring the item, along with the online order confirmation received by email, to Absolute's direct outlets for an exchange.

Please note: Online orders cannot be exchanged at Absolute's partner outlets or stockists.

Our team will verify the original order and inspect the item before processing the exchange.

- The item must meet all applicable exchange conditions outlined above for the exchange to be accommodated, and exchanges are subject to stock availability.

- Courier pickup from the customer's address is not provided for standard online exchanges.

Exchange Conditions

All exchanges are subject to inspection and approval by our team.

Items must be unworn, unused and unaltered, with tags intact and in their original condition.

We reserve the right to decline an exchange if the item does not meet these conditions.

Exchanges are accommodated once only.

No refunds will be issued for change-of-mind returns or exchanges on online orders.

Quality Issues / Defective Items

If you believe an item has a manufacturing defect or quality issue, please contact us within 7 days of delivery or purchase, as applicable.

For in-store purchases, the garment must be physically brought to the store for inspection.

For online orders, please email sales@absolutebasics.lk with your order number and details of the issue with images. Our team will assess the complaint and advise you on the next steps.

If the item is confirmed by our team to have a manufacturing defect, quality issue, or if the incorrect item was sent, Absolute Basics will bear the cost of returning the item and arranging the appropriate resolution.

Please do not send an item back to us before receiving instructions from our team.

Cancellations

Once an order has been paid for, it cannot be cancelled.

No cash refunds will be issued against order cancellations.

Payment Policy

Cash on Delivery (COD) is currently unavailable. We have moved to online payment to enable faster order processing, reduce delivery-related delays, and ensure smoother order confirmation and fulfilment.

We currently accept payment through:

  • Visa/Master/Amex Cards
  • Koko Pay
  • Mintpay
  • Frimi, LankaQR

All payments must be completed at checkout before an order can be confirmed and processed.

Delivery Policy

The courier will attempt delivery twice. If delivery is unsuccessful, the package may be returned to us and the order cancelled.

For paid orders returned to us following unsuccessful delivery, Online Store Credit valid for 30 days will be issued. Cash refunds will not be provided.

Orders are typically delivered within 3–4 working days, depending on the delivery location. Delivery times may vary for certain locations or due to circumstances beyond our control.

Important Notes

All returns and exchanges are subject to the conditions stated above.

Please retain your original bill or online order details as proof of purchase.

Absolute Basics reserves the right to decline an exchange where the item does not meet the stated exchange conditions.