• Returns for full price, unworn, unaltered items with tags and exchanges are accepted - if requested from our sales team via an email to sales@absolutebasics.lk with the subject line " Request for an exchange - Order No :#AB...." within 7 days of receipt of package by the customer, at the discretion of the management. 
• Online purchased items can be returned to/exchanged directly from either of our stores (Flagship | OGF outlet) within  7 days of the order delivery.
• If the pickup option is chosen for exchange, the one-way delivery cost to deliver the next item will be borne by the customer

• Kindly be aware that the exchange process requires a 14-day timeframe to allow for the return via courier, inspection duration, product processing, and subsequent courier delivery. We sincerely value your patience during this period.

• The return request, if taken to the next stage, the package will be picked up by our courier, and once received at our offices, will be checked for damages, original condition of the garment/s to assess if the exchange can be accommodated. 

• If approved, we will communicate and confirm the customer's choice of exchange item/s, upon availability, and settlement of any difference in value by the customer. And will be dispatched to you, where the delivery charge of one way will be borne by the customer. 

• The delivery charge may differ to that of the original order - as we charge a concessionary amount for the original charge, to deliver better benefits to our customer. 

• In the event the order was delivered free of charge on the original order, due to the value of the order being above Rs.10000, please note that the exchange order will not be delivered free. 

• Should you choose to make the exchange happen in store, we will assist you to do so via email to sales@absolutebasics.lk. You can request the same on your return email, and our team will confirm the possibility & time frame to do so.

• If a return was arranged so on a call instead of an email, please visit the store with a written confirmation from our customer care team from the number 0777036710.
• In-store purchased items must be exchange in-store as per the standard process. (Flagship | OGF outlet)

• You can purchase any item to match the value of the returned item/s. 

• No refunds will be made against the return.
• Any credit notes won't provided for returns/exchanges and you will be able to exchange the garment for any product which would be similar in price in store on the day of exchange

• Exchange of white items is permissible following a meticulous inspection for any stains, damages, or other discrepancies
• Items bought on sale or during a promotion/ discount will not be accepted as returns. 
• However, we are able to facilitate a size or color exchange for the same style, subject to stock availability for discounted items. If you have any further inquiries or require assistance, please feel free to contact our customer service team.

• Exchanges are accommodated only once & exchanged garments will not be accepted as a return as a second round.

 

Cancellation Policy

• In an event of a cancellation, it should be done within the respective calendar day itself in which the order was placed requested from our sales team via an email to sales@absolutebasics.lk with the subject line " Request for a order cancellation - Order No :#AB" 

In-Store Purchases :

• Returns for full price, unworn, unaltered items with tags along with the bill are accepted within 14 days of purchase. 

• You can purchase any item to match the value of the returned item in-store.

• Damaged items will not be accepted at the counter for exchanges.

• No refunds or credit notes will be made against the return.

• Items bought on sale or during a promotion will not be accepted as returns. 

• Exchanges are accommodated only once & exchanged garments will not be accepted as a return as a second round.

 

Complains regarding quality 

Please bring the garment to our Flagship store in order to make a physical check up. Kindly note our team will not be accepting any images for reference to inspect the garments and no refunds will be made for such images.

 Jewelry

• We do not accept exchanges or offer refunds for in-store and online purchases.

• However, if you have purchased a jewelry which has sizes, size changes can be done for online orders and the required delivery charges for the exchange will be at the cost of the customer. The tag of the jewelry shouldn't be removed and it should be sent back in the same condition.

• If you need to exchange, send us an email within 2 days of purchase, at sales@absolutebasics.lk with the subject line "Request for an exchange" - Order No :#AB...." and our support team will assist you promptly. From the time the email is received by our team, your return request will be reviewed, acknowledged & attended to within 3 working days.

• Exchanges are accommodated only once & exchanged items will not be accepted as a return as a second round.