ENJOY FREE DELIVERY ON ALL ORDERS ON SEASONAL OFFER DAYS I HOTLINE 0777036710

FAQ's

SHIPPING

1. How long will it take you to ship my order?
We ship orders the following day.  

2. How long does shipping take?
Standard shipping takes 3-5 business days in the western province. 
In all other provinces, it may take up to 5-7 business days. Yet deliveries may get delayed due to the ongoing fuel crisis in the country.

3. Where do you ship?
We ship across the Island of Sri Lanka and internationally as well.

4. What are the countries we ship?

We currently ship to Australia, Canada, France, Germany, India Italy, Malaysia, Maldives, New Zealand, Norway, Singapore, Sweden, UAE, UK & USA.

5. Can we pick our orders at the store?

Yes. You can choose 'store-pick up' at the checkout & collect your items from our store 2 hours after the order was placed. If paid in full, the order will be held with our team for a month. However if chosen Cash On Deliver (COD) as payment for the said orders, the order will not be held for longer than 3 days. 

6. What are the shipping charges?
You can enjoy free shipping for all orders with a value of Rs.6000 & above. 
Rs.250 will be charged on all other orders across Sri Lanka. 
There will be no additional charges should you choose to pay Cash on Delivery. 

7. How does shipping works for preorders?

Please note that your order will be shipped on the date mentioned on the respective pre-order product page.

If you have placed your pre-order with items that are already in stock, we wish to bring to your attention that it will be dispatched together with the pre-order items.

To make sure you get your in-stock items as fast as possible we kindly recommend making two separate orders - one for your pre-order items and one for your in-stock items!

  

GIFT VOUCHERS

1. How can I activate the voucher which I purchased from the store as an e-voucher ?

Simply call our customer care hot line, provide your details (Name, Email address & contact number) to our team. Just like that we can active your voucher as an e-voucher. 

EXCHANGES AND RETURNS

What’s your clothing exchange policy?


Returns for full-price items are accepted on all unworn and unaltered items within 7 days of delivery. Each item must be in new condition, with tags still intact. 

1. Send your request to our team along with your order number & items you wish to return to sales@absolutebasics.lk with an email under the subject of "Returns - Oder No" or give us a call to our customer care number to 077 703 6710.

2. We will get in touch with you & arrange for a pick up for the items to be returned to us. The shipping fee for collection will be born by Absolute. 

3. You can visit our store with the items purchased online within 7 days of delivery should you choose to as well.

4. You can purchase any item to match the value of the returned item in-store or via the website upon availability.

5. No refunds will be made against returns. 

6. New purchases - The shipping fee will be charged to you.

7. Items that were bought on 'Sale' or 'Marked down' through the website can not be returned. 

8. All Sale Items (marked down on-site) are final sale.

9. White garments are not exchangeable & items bought on sale or during a promotion/ discount will not be accepted as returns. 

10. Exchanges are accommodated only once & exchanged garments will not be accepted as a return as a second round.

 

What’s your Jewelry exchange policy?

1) We do not accept exchanges or offer refunds for in-store and online purchases.

2) However, if you have purchased a jewelry which has sizes, size changes can be done for online orders and the required delivery charges for the exchange will be at the cost of the customer. The tag of the jewelry shouldn't be removed and it should be sent back in the same condition.

3) If you need to exchange, send us an email within 2 days of purchase, at sales@absolutebasics.lk with the subject line "Request for an exchange" - Order No :#AB...." and our support team will assist you promptly. From the time the email is received by our team, your return request will be reviewed, acknowledged & attended to within 3 working days.

4) Exchanges are accommodated only once & exchanged items will not be accepted as a return as a second round.

 

TERMS & CONDITIONS FOR ONLINE PROMOS

1) Kindly note that bundle offers, vouchers & on sale items will not be available for purchase via the discount. 

2) Items bought on sale or during a promotion/ discount will not be accepted as returns. 

 

PRODUCTS

1. What size should I buy?
Our sizes are generally true-to-size, and easier to find if you know your UK size. Check out our size chart mentioned on each product page.
If you have a question about sizing that isn’t answered there, you can always reach out to 077 703 6710. We are always happy to assist you to find the right fit. 

2. You’re sold out of the item I want! What can I do?
We always suggest you sign up for our mailing list - that way, you’ll be the first to hear about restocks (as well as new products!) or even DM us on Instagram. 

3. Are you planning to bring back [sold out item]?
We can’t make any promises, but we do know which items are fan favorites, and we use that information to decide what to bring back (and what to create new, improved versions of). We recommend signing up via the “email me when available” button on the product detail pages you’re interested in, which will let you know if we get any returns in your size or if you want to be the first to hear about past items we’re bringing back, sign up for our mailing list! we promise to only email you the important stuff.

4. Can I buy a gift card?
Absolutely - we love that you want to share ABSOLUTE with a loved one! You can send a gift card in a matter of a few clicks. Visit the Gift Card page and choose to purchase a card with an array of values. 

ABSOLUTE gift cards are redeemable within a year. And can be used partially (over many visits/uses) or fully in one go! Once purchased, a code for the card will be emailed to you or your loved one (enter the email you want the card delivered to at checkout). The said code can be used to make purchases on our website. 

OPPORTUNITIES

1. Do you collaborate with influencers or have an affiliate program?

We do! Please reach out to us on marketing@absolutebasics.lk for more information. 

If you are a sustainable fashion enthusiast that likes to voice your opinion in collaboration, please reach out to us to know more about our Advocate Program. Be an Advocate for Sustainable Fashion. 

2. Are you hiring?

We don't have any openings currently. We will be updating details when we do here & on our social channels.

If you are interested in joining a team that redefines fashion in Sri Lanka & believe you can bring in the same values, please send us your CV to admin@absolutebasics.lk 

 

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